TERMS OF SERVICE
SAANA OVERSEAS
Last Updated: October 12, 2026
1. INTRODUCTION
1.1 Acceptance of Terms
Welcome to SAANA OVERSEAS. These Terms of Service (“Terms”) govern your access to and use of our website, [Insert Website URL] (“Website”), including browsing, registration, purchasing products, and accessing any services offered through the Website.
By accessing or using the Website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms and any applicable policies published on the Website.
If you do not agree with these Terms, please discontinue your use of the Website.
1.2 Website Access
Most sections of the Website may be accessed without registration. However, certain features, services, or purchasing functions may require you to create an account and provide the necessary information.
1.3 Electronic Record
These Terms constitute an electronic record under the Information Technology Act, 2000, and applicable rules and amendments in force in India. This electronic record is generated by a computer system and does not require a physical or digital signature, except where otherwise required by applicable law.
2. GENERAL TERMS AND OBLIGATIONS
2.1 Definitions
For the purposes of these Terms, “You,” “Your,” or “Customer” refers to any individual or legal entity accessing, browsing, registering on, or purchasing products through the Website. “SAANA OVERSEAS,” “We,” “Us,” or “Our” refers to SAANA OVERSEAS, the business operating the Website.
2.2 Amendments to These Terms
SAANA OVERSEAS reserves the right to update or modify these Terms from time to time, subject to applicable law. Updated Terms will be published on the Website with the revised effective date.
Your continued use of the Website after changes become effective constitutes acceptance of the revised Terms, to the extent permitted by law. Where required, we will obtain your consent to material changes.
Specific policies or notices displayed on individual pages may supplement these Terms. In the event of a conflict, the applicable specific policy will prevail to the extent of the conflict, subject to applicable law.
2.3 Limitation of Liability
To the maximum extent permitted by applicable law, SAANA OVERSEAS shall not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, the Website or its services.
Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable law, including any mandatory consumer rights or remedies.
3. REGISTRATION AND ACCOUNT RESPONSIBILITIES
3.1 Account Registration
Certain Website features may require registration. By registering, you agree to provide accurate and complete information and to comply with these Terms.
3.2 Use of Personal Information
Information provided during registration or while placing an order may be used to process transactions, arrange delivery, provide customer support, communicate order updates, and fulfil other legitimate business purposes in accordance with our Privacy Policy and applicable law.
Where required, your information may be shared with payment processors, logistics partners, service providers, or other authorized parties for the purposes described in our Privacy Policy.
Marketing communications will be sent in accordance with applicable law and any consent requirements. You may opt out of promotional communications where applicable.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law.
Please notify SAANA OVERSEAS promptly if you suspect unauthorized access to your account.
3.4 Accuracy of Information
You agree to provide accurate, current, and complete information when registering, placing an order, or communicating with us.
We may suspend or restrict an account where there are reasonable grounds to believe that the information provided is materially false, misleading, fraudulent, or in violation of these Terms, subject to applicable law.
3.5 Prohibited Activities
You agree not to:
a. Provide false, misleading, forged, or inaccurate information.
b. Impersonate another person or falsely represent an affiliation with any individual or organization.
c. Use the Website for unlawful, fraudulent, abusive, or deceptive purposes.
d. Send threatening, harassing, or abusive communications to SAANA OVERSEAS, its employees, or representatives.
e. Disrupt the Website or interfere with its proper functioning.
f. Engage in spam, flooding, mail bombing, or similar activities.
g. Attempt to gain unauthorized access to the Website, its systems, accounts, or data.
3.6 Prohibited Content and Conduct
You must not upload, publish, transmit, or otherwise make available through the Website any content that:
a. Infringes another party’s copyright, trademark, patent, trade secret, or other intellectual property rights.
b. Violates applicable law or contractual or confidentiality obligations.
c. Contains personal information of minors without lawful authority or appropriate consent.
d. Contains viruses, malware, malicious code, or other harmful material.
e. Attempts to bypass security measures or obtain unauthorized access to accounts, systems, or restricted information.
We reserve the right to take appropriate action against violations, subject to applicable law.
4. ELIGIBILITY
You may use the Website and enter into transactions only if you are legally competent to do so under applicable Indian law, including the Indian Contract Act, 1872.
Individuals who are not legally competent to enter into a binding contract may use the Website or make purchases only through a parent or lawful guardian, where permitted by law.
SAANA OVERSEAS reserves the right to restrict or terminate access where necessary to comply with applicable law or to protect the Website, customers, and business operations.
5. ORDERS, PRICING, AND PAYMENTS
5.1 Placing an Order
By placing an order through the Website, you submit an offer to purchase the selected products in accordance with these Terms.
An order confirmation acknowledging receipt of your order does not necessarily constitute final acceptance. Order acceptance may be confirmed separately, where applicable.
Orders are subject to product availability, payment authorization, verification, and other applicable conditions.
5.2 Payment Methods
Payments may be made using the payment methods displayed on the Website at checkout.
You agree to provide accurate billing information and to use only payment methods that you are authorized to use.
Payments may be processed by third-party payment service providers, whose processing activities may be subject to their respective terms and privacy policies.
5.3 Product Prices and Taxes
Prices displayed on the Website will be in the currency indicated and will include applicable taxes where stated. Any additional shipping fees, duties, or charges will be disclosed before order confirmation, wherever applicable.
We make reasonable efforts to ensure that product descriptions and prices are accurate. However, if a pricing or listing error is identified, we reserve the right to take appropriate corrective action in accordance with applicable law.
5.4 Order Cancellation by SAANA OVERSEAS
We may decline, suspend, or cancel an order where necessary due to product unavailability, suspected fraud, payment authorization failure, material pricing errors, or other legitimate reasons.
Where payment has already been collected for an order that is cancelled by us, the applicable refund will be processed in accordance with the refund policy and applicable law.
6. SHIPPING AND DELIVERY
6.1 Order Confirmation
Once your order has been accepted, we may send an order confirmation to the email address or mobile number provided by you. Delivery updates may be communicated through email, SMS, telephone, or other available communication channels.
6.2 Delivery Timeframes
Estimated delivery timelines will be communicated on the Website, during checkout, or through order confirmation.
Delivery times are estimates and may vary depending on the delivery location, product availability, logistics operations, public holidays, weather conditions, or circumstances beyond our reasonable control.
We will make reasonable efforts to deliver your order within the communicated timeframe and inform you of material delays where practicable.
6.3 Delivery Address and Accessibility
You are responsible for providing a complete and accurate delivery address and valid contact details.
Please ensure that the delivery location is accessible and that any relevant building access requirements are communicated in advance.
If delivery cannot be completed due to an incorrect address, repeated unavailability of the recipient, restricted access, or other circumstances attributable to the customer, additional delivery attempts or charges may apply where disclosed and legally permissible.
Any cancellation, storage, or return charges will be governed by the applicable shipping, cancellation, and refund policies.
6.4 Failed Delivery
If delivery cannot be completed after reasonable attempts, we may contact you to arrange redelivery or an alternative resolution.
Any decision to cancel an order or deduct delivery-related costs from a refund will be subject to the disclosed policy, the circumstances of the failed delivery, and applicable law.
6.5 Shipping and Risk
Ownership and responsibility for products will transfer in accordance with applicable law and the agreed delivery terms. Nothing in these Terms limits any rights you may have concerning loss, damage, defective products, or non-delivery.
7. SHORT DELIVERY, DEFECTIVE, OR DAMAGED PRODUCTS
7.1 Inspection and Reporting
Please inspect your order upon delivery and notify us as soon as reasonably possible if you receive an incorrect, incomplete, damaged, or defective product.
Claims may be submitted using the customer support details provided on the Website. Where possible, please include your order number, a description of the issue, and clear photographs of the product and packaging.
For efficient processing, we request that visible damage, missing items, or delivery discrepancies be reported within seven (7) days of delivery, unless a different period is specified in the applicable policy or required by law.
This reporting request does not restrict any statutory rights or remedies available to you.
7.2 Exclusions
Damage caused by misuse, improper cleaning, unauthorized alterations, accidents, negligence, or failure to follow product care instructions may not qualify for a remedy under the applicable return or warranty policy.
Normal wear and tear may also be excluded where permitted by law and the applicable product policy.
7.3 Resolution
After reviewing a claim, SAANA OVERSEAS may, as appropriate and in accordance with applicable law and policy, arrange a replacement, repair, refund, return, or another suitable resolution.
8. CANCELLATION, RETURNS, AND REFUNDS
8.1 Order Cancellation by the Customer
Customers may request cancellation within the period specified in the cancellation policy published on the Website or communicated at checkout.
Where an order is eligible for cancellation, the request must be submitted through the designated customer support channel.
Cancellation requests received after dispatch may be subject to the applicable return procedure rather than the pre-dispatch cancellation procedure.
8.2 Cancellation After Dispatch
If an order has already been dispatched, cancellation may require the product to be returned in accordance with our return policy.
Any return shipping, collection, or handling charges will be disclosed in the applicable policy and applied only where permitted by law.
8.3 Returns
Eligible products may be returned within the return window specified in the applicable return policy.
To initiate a return, contact SAANA OVERSEAS through the customer support details published on the Website and provide your order number and the reason for the return.
Products must be returned in accordance with the applicable policy, including any reasonable packaging, condition, and documentation requirements.
8.4 Refunds
Approved refunds will be processed using the original payment method wherever practicable. If this is not possible, an alternative lawful refund method may be arranged.
Refund processing times may vary depending on the payment provider, bank, and method of payment. We will communicate applicable refund timelines in accordance with our refund policy and applicable law.
Any permitted deduction for return shipping or other charges will be disclosed and applied in accordance with the applicable policy and law.
8.5 Condition of Returned Products
Returned products may be inspected to determine whether they satisfy the applicable return conditions.
Where a product has been used, damaged, altered, or returned in a condition inconsistent with the disclosed return policy, the available remedy may be affected to the extent permitted by applicable law.
No deduction or refusal of a refund will override any mandatory consumer rights.
8.6 Customized or Made-to-Order Products
Products manufactured, customized, or modified specifically according to a customer's requested size, color, design, or other specifications may be subject to special cancellation and return conditions.
Any exclusions applicable to customized or made-to-order products will be clearly disclosed before purchase and will remain subject to applicable law, including remedies for defective, damaged, or incorrectly supplied products.
9. PRODUCT DESCRIPTIONS AND AVAILABILITY
9.1 Product Information
SAANA OVERSEAS makes reasonable efforts to ensure that product descriptions, dimensions, materials, specifications, prices, and other information displayed on the Website are accurate.
Product information may occasionally contain errors or become outdated. We reserve the right to correct errors and update product information in accordance with applicable law.
9.2 Product Availability
Product listings and availability may change from time to time. Displaying a product on the Website does not guarantee its availability at the time an order is placed.
If an ordered product becomes unavailable, we will inform you where reasonably practicable and arrange an appropriate resolution, including a refund where applicable.
9.3 Colors and Appearance
Actual product colors, textures, patterns, and finishes may vary slightly from the images displayed on the Website due to lighting, photography, device displays, and screen settings.
Such variations will not affect any rights or remedies available to customers under applicable law.
10. ELECTRONIC COMMUNICATIONS
By using the Website, you consent to receive electronic communications relating to your account, orders, payments, delivery, customer service requests, and other necessary transactions.
Such communications may be sent by email, SMS, telephone, messaging services, or other contact methods you have provided, subject to applicable law.
Promotional communications will be governed by applicable consent and opt-out requirements.
Electronic communications and records may be used as evidence of transactions or notices to the extent recognized by applicable law.
11. INTELLECTUAL PROPERTY RIGHTS
11.1 Ownership
Unless otherwise stated, the Website and its contents, including text, photographs, graphics, logos, product designs, illustrations, layouts, software, and other materials, are owned by or licensed to SAANA OVERSEAS or the relevant rights holders.
All applicable intellectual property rights are reserved.
11.2 Permitted Use
You may access and use the Website for personal, lawful, and non-commercial purposes, subject to these Terms.
You must not reproduce, distribute, modify, publish, display, commercially exploit, or create derivative works from Website content without prior written permission from the relevant rights holder, except where permitted by law.
11.3 Trademarks
The name SAANA OVERSEAS, its logos, trade names, and other identifying marks may be protected by applicable intellectual property laws.
Unauthorized use of such marks or other protected material may result in appropriate legal action.
12. DISCLAIMERS AND LIMITATION OF LIABILITY
12.1 Website Information
The Website and its contents are provided for general informational and commercial purposes. We make reasonable efforts to maintain accurate and updated information but do not guarantee that every item of information will always be complete, error-free, or uninterrupted.
12.2 Website Availability
We do not guarantee that the Website will be available at all times or free from technical interruptions, errors, or security vulnerabilities.
We may carry out maintenance, updates, or modifications as reasonably necessary.
12.3 Limitation of Liability
To the maximum extent permitted by law, SAANA OVERSEAS shall not be liable for indirect or consequential losses arising from the use of the Website, except where such liability cannot lawfully be excluded.
Nothing in this section excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.
Nothing in these Terms limits a customer's statutory rights relating to product quality, defective goods, refunds, consumer protection, or other mandatory legal remedies.
13. DISPUTE RESOLUTION
13.1 Good-Faith Resolution
If you have a complaint, concern, or dispute relating to the Website, an order, or these Terms, please contact our customer support team first so that we may attempt to resolve the matter amicably.
13.2 Legal Remedies
Any dispute that cannot be resolved amicably will be addressed in accordance with applicable Indian law and the dispute resolution procedures lawfully applicable to the transaction.
Nothing in these Terms prevents a consumer from approaching a competent consumer commission, court, or other authority where such recourse is available under applicable law.
Any arbitration arrangement, if applicable, must be separately assessed for legal enforceability and must not unlawfully restrict statutory consumer remedies.
14. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court or authority, that provision shall be severed or limited to the minimum extent necessary.
The remaining provisions will continue to remain in effect to the extent permitted by applicable law.
15. GOVERNING LAW AND JURISDICTION
By accessing this website you agree that only the Courts in Panipat - Haryana, India shall have the jurisdiction to entertain any suit or other proceedings by or against Saana Overseas.
16. PRICING, SHIPPING, AND ADDITIONAL CHARGES
16.1 Pricing
Product prices and applicable taxes will be displayed on the Website or at checkout. Any additional charges, including shipping fees or other applicable charges, will be disclosed before the customer completes the purchase.
SAANA OVERSEAS reserves the right to revise product prices prospectively, subject to applicable law. Price changes will not retrospectively alter an accepted order except where legally permissible and appropriately communicated.
16.2 Shipping Charges
Shipping charges, delivery locations, and available shipping options will be displayed on the Website or at checkout.
Where free shipping is offered, the applicable geographical coverage, exclusions, and conditions will be disclosed.
For international orders, customs duties, import taxes, clearance fees, or similar charges may be payable by the customer unless expressly stated otherwise at checkout or in the applicable shipping policy.
Customers are responsible for reviewing any applicable import requirements before placing an international order.
17. PRIVACY AND DATA PROTECTION
SAANA OVERSEAS respects the privacy of its customers and processes personal information in accordance with its Privacy Policy and applicable data protection laws.
Our Privacy Policy describes the categories of personal information collected, the purposes of processing, applicable disclosures to service providers, data retention practices, and available rights and choices.
By using the Website, you acknowledge that your personal information will be handled in accordance with the applicable Privacy Policy and legal requirements.
18. CONTACT INFORMATION
For questions about these Terms, orders, cancellations, returns, refunds, or complaints, please contact us using the following details:
Business Name: SAANA OVERSEAS
Registered Business Address: #61, Sector 12, Huda, Panipat, Haryana - 132103
Customer Support Email: support@saanaoverseas.com
Customer Support Phone: +91 70823 82768
Website: www.saanaoverseas.com
Grievance Officer: Shivam Aggarwal
Grievance Officer Email: support@saanaoverseas.com
We will endeavour to respond to customer queries and complaints within the timelines required by applicable law.
By accessing or using the SAANA OVERSEAS Website, you acknowledge that you have read and understood these Terms of Service and agree to comply with them, subject to your rights under applicable law.